FAQs

QUESTIONS ABOUT CHANGING YOUR ORDER:

I ordered the wrong size, can I still change this? 

Yes you can, but you need to be quick. Once your order is being printed, unfortunately we cannot change it anymore. So if you need a change of size, contact our support team ASAP at support@sportaspire.net. Please quote your order number.

I used the wrong address, can I still change this?

As long as your item is not shipped yet, we can still change this for you. Please email the correct address and your order number to support@sportaspire.net and we will take care of it for you. 

Once the order is shipped out (you will receive tracking info when shipped), it is out of our hands. If that is the case you will need to contact the carrier who is delivering your items. 

I changed my mind, can I still cancel my order? 

As long as your items are not in print yet, you can still cancel your order. When your item is 'in print' we cannot cancel anymore since it is already being made. To cancel your order, email us at support@sportaspire.net. Please title your email "Cancel order (your order number)" and we will take care of it for you.

WHERE DO YOU SHIP FROM?

SportAspirex works very closely with top global merchants from all over the world to source and curates the most unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of fun and trending products. This way, you don’t have to drive around to retail shops, search thousands of different websites to price compare and get ideas…think of us as a one-stop shop destination for the most popular products. Because of this, your order can be shipped anywhere from China, Tibet, India, Vietnam etc. via our partnership with USPS.

ORDER & TRACKING

When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information the same day you placed within 6 hours. After 6 hours, your order will be processed and we cannot make any changes. When this is completed, you will receive a Shipping Confirmation email.

Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.

DELIVERY TIME

Orders from the US: Delivery date and time are approximately 14-21 days from shipping date (depending on how strict the Customs in your State is).

Orders from outside the US: Delivery date and time is approximately 14-30 days from shipping date (depending on how strict the Customs in your Country is).

Note: Shipping time does not include order processing time at our warehouse and USPS partner facilities.

RETURNS & EXCHANGES

What is the return policy?

If your product is damaged or defective , please kindly email us with the subject line “ Return: Damage or Defective item with your order number ” along with a photograph so we look into this matter further and reach the final solution as soon as possible.

The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.

See more about our return policy here: Returns Policy .

We do not refund shipping costs. Return shipping is to be paid by the Buyer.

Fammy LTD

Email: support@sportaspire.net

Phone number: (909) 332-2848 *Text for faster response